Shipping Policy

Last Updated: October 19, 2026

At Onna Crystal, we carefully prepare and package every order to ensure your chosen pieces arrive safely. We are committed to providing a smooth and transparent delivery experience.

1. Shipping Destinations

We currently ship to the following countries:

• United States (all 50 states)

• Australia

• United Kingdom

• Canada

• Germany

• France

• Spain

• Italy

All orders are shipped from our fulfillment facility in Hangzhou, China.

2. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

3. Shipping Rates

We offer free standard shipping when your order reaches the applicable free shipping threshold for your destination.

Shipping rates vary by destination, product category, and order value. All applicable shipping charges are displayed at checkout before payment.

United States

Product Category	Shipping Rate
Bracelets, Necklaces & Small Jewelry	$4.90 USD
Crystal Gardens & Crystal Vessels	$14.90 USD
Orders of $99 USD or more	FREE

Australia

Product Category	Shipping Rate
Bracelets, Necklaces & Small Jewelry	A$9.90
Crystal Gardens & Crystal Vessels	A$19.90
Orders of A$99 or more	FREE

United Kingdom

Product Category	Shipping Rate
Bracelets, Necklaces & Small Jewelry	£3.90
Crystal Gardens & Crystal Vessels	£11.90
Orders of £79 or more	FREE

Canada

Product Category	Shipping Rate
Bracelets, Necklaces & Small Jewelry	CA$6.90
Crystal Gardens & Crystal Vessels	CA$21.00
Orders of CA$140 or more	FREE

Europe (Germany, France, Spain & Italy)

Product Category	Shipping Rate
Bracelets, Necklaces & Small Jewelry	€4.40
Crystal Gardens & Crystal Vessels	€13.30
Orders of €88 or more	FREE

Please Note

Shipping rates are based on the products in your order and the applicable free shipping threshold. Orders containing products from multiple shipping categories may have combined shipping charges.

The final shipping cost, including any applicable free shipping discount, will be displayed at checkout before payment.

4. Estimated Delivery Times

The following estimated delivery times apply to our shipping destinations:

• Order Processing: 1–3 business days

• Shipping Transit: 6–9 business days

• Total Estimated Delivery: 7–12 business days

Business days exclude weekends and public holidays.

Delivery times are estimates and may occasionally vary due to weather, customs inspections, holidays, carrier delays, or circumstances beyond our control.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your shipment's progress.

Please allow 24–48 hours for tracking updates to appear after dispatch.

6. Customs, Duties & Import Taxes

All orders are shipped internationally from China.

Onna Crystal covers applicable import duties and customs clearance charges for eligible shipments.

Customers will not be required to pay additional import duties or customs clearance fees upon delivery where applicable.

Any applicable sales taxes collected at checkout will be displayed before payment.

If you receive an unexpected request for customs-related payment, please contact us at hello@onacrystal.com before making any payment.

7. Shipping Address Changes

Please ensure your shipping address and contact information are accurate before completing your order.

If you need to update your shipping address, please contact us as soon as possible at hello@onacrystal.com.

We will do our best to accommodate address changes before dispatch. Once your order has shipped, changes may no longer be possible.

8. Lost, Delayed or Damaged Packages

We take special care when packaging our crystal products to help protect them during transit.

If your order arrives damaged, please contact us at hello@onacrystal.com with your order number and clear photographs of the damaged item and packaging.

If your shipment is significantly delayed, lost, or marked as delivered but cannot be located, please contact us so we can investigate with the shipping carrier.

We will review each case and work toward an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

9. Contact Us

For questions about shipping, delivery, or order tracking, please contact:

Onna Crystal

Email: hello@onacrystal.com