Shipping Policy
Shipping Policy
At Onna Crystal, every order is carefully prepared and packed to ensure your pieces arrive safely and beautifully.
Processing Time
Most orders are prepared and shipped within 1–3 business days.
Our Crystal Gardens are individually arranged and finished by hand, so some pieces may require additional preparation time. During holidays, promotional periods, or other high-volume periods, processing may also take slightly longer.
Order Cutoff Time
Our daily order cutoff time is 2:00 PM Pacific Time (Los Angeles).
Orders placed before 2:00 PM will begin processing that business day. Orders placed after 2:00 PM will begin processing on the next business day.
Please note that the cutoff time refers to when order processing begins and does not guarantee same-day shipment.
Business days are Monday through Friday, excluding public holidays.
Shipping Rates
Our standard shipping rates are:
Bracelets & Jewelry
$9.90 USD shipping per order.
Crystal Gardens
$19.90 USD shipping per order.
Free Shipping
We offer free standard shipping on orders of $199 USD or more.
Your applicable shipping rate and any available free-shipping offer will be shown at checkout before payment.
Estimated Delivery Time
Most orders are typically delivered within approximately 7–15 business days after shipment, depending on the destination.
Delivery times are estimates and are not guaranteed. Customs processing, local carrier delays, weather conditions, holidays, and other circumstances outside our control may affect delivery times.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
Please allow up to 24–48 hours for tracking information to update after your parcel has been handed over to the carrier.
International Orders, Customs & Duties
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated at checkout, any applicable customs duties or import taxes are the responsibility of the customer.
Customs clearance may occasionally cause additional delivery delays.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you need to make a change, please contact us as soon as possible. We will do our best to update the address before your order ships.
Once an order has been handed over to the carrier, we may not be able to change the delivery address.
Delayed or Missing Packages
Occasional shipping delays may occur due to customs processing, holidays, weather conditions, or carrier-related issues.
If your tracking information has not updated for several days or your package appears significantly delayed, please contact us and we will be happy to assist.
If tracking shows your package as delivered but you cannot locate it, please first check with household members, neighbors, your building reception or mailroom, and the local carrier.
Damaged Orders
We carefully package every order to protect your crystals during transit.
If your order arrives damaged, please contact us as soon as possible and provide:
- Your order number
- Photos of the damaged item
- Photos of the outer packaging
We will review the situation and help provide an appropriate solution.
Contact Us
For any questions about shipping or your order, please contact:
We’re always happy to help.